Connect with us

Uncategorized

Third-party retailers dominate Starlink sales in Nigeria amid direct sales freeze

Published

on

Since October 2024, Nigerian customers seeking to subscribe to Starlink have been unable to purchase kits directly from the SpaceX-owned satellite internet provider, forcing them to rely on third-party retailers. The halt in direct sales, which Starlink says was due to overcapacity, comes as the company, which has rapidly expanded its footprint in Nigeria, faces regulatory challenges and capacity constraints.

Starlink’s demand surged in late 2024, making it Nigeria’s second-largest internet service provider by subscriber base. However, since October 2024, new customers have been placed on a waitlist as direct orders remain unavailable. The sales freeze followed the Nigerian Communications Commission’s (NCC) decision to block a proposed tariff hike. New subscribers in major cities such as Lagos, Abuja, Benin City, and Port Harcourt have been unable to place orders directly from Starlink’s website.

When attempting to order, prospective customers receive a message stating: “Starlink is currently at capacity in your area. However, you can place a deposit now to reserve your spot on the waitlist and receive a notification when service becomes available. We cannot provide an estimated timeframe for availability, but our teams are working to expand coverage as quickly as possible.”

The direct sales freeze has created a market for third-party resellers, many of whom continue to receive shipments. Joshua, CEO of JP Gadgets in Ikeja, Lagos, told TechCabal that he never ran out of stock and even received a fresh shipment from Starlink in January 2025.

“Starlink is everywhere in the market. I don’t know why they’re not selling directly to individuals,” he said. “It’s possible they’re indirectly pushing customers to buy from distributors in Nigeria. Distributors order in bulk, which gives Starlink a bigger margin.”

To bypass restrictions, some resellers reportedly use foreign addresses—often in neighboring countries like Benin and Cameroon—to facilitate activations.

“Nigeria has loose borders,” said Joshua Attah, CEO of The TechCorner in Abuja, who also installs Starlink for customers. 

This workaround has led to price discrepancies, with Starlink kits officially priced at ₦590,000 ($375) and selling for as much as ₦650,000 ($413) through resellers. Installation costs have also varied widely, ranging between ₦30,000 ($19) and ₦50,000 ($32), depending on location and service provider.

Many customers who purchased Starlink kits before the freeze have reported issues with plan selection, with some being forced onto the more expensive “Roam Unlimited” mobile plan.

“They’re forcing me to use the mobile roaming plan, which is way more expensive,” said Sochima, a network engineer in Lagos who wanted to be identified by his first name. Starlink’s regional roaming plan currently costs ₦49,000 ($31) per month, while global roaming is priced at ₦717,000 ($456).

Starlink has struggled with capacity constraints in Nigeria, particularly in high-demand urban areas like Lagos and Abuja. Elon Musk confirmed in November 2024 that new sign-ups were paused in major African cities due to overwhelming demand. The company’s ability to expand coverage depends on deploying additional satellites or upgrading to high-capacity models such as Starlink V2.0—costly investments that require significant capital. As of February 28, 2025, SpaceX has launched 8,039 Starlink satellites, with 7,082 still in orbit and 7,049 operational. 

While Starlink has expanded aggressively globally, its satellite deployments prioritize North America and Europe, where demand and regulatory conditions favor business growth. Africa, by contrast, has a lower satellite density, limiting service availability.

Some third-party installers have found creative ways to bypass activation restrictions to keep customers online.

“If a customer in Wuse, Abuja, couldn’t activate their device due to overcapacity, an installer would use an address in Garki, where capacity was still available, to get it activated,” Attah said.

Since October 2024, Nigerian customers have struggled to get support from Starlink, facing prolonged response times—or no response at all—for issues like payment failures and account changes. In contrast, similar requests from U.S.-based users have been addressed almost instantly, according to Attah.”

For now, Nigerian customers eager to join Starlink’s network will have to navigate the reseller market or wait indefinitely for direct sales to resume.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Uncategorized

African investment professionals earn 33% less than global counterparts due to smaller ecosystem

Published

on

By

African investment professionals earn less than their global counterparts due to the smaller assets and funds they manage, according to data on salaries and assets under management in African investment firms by Dream VC, a venture capital institute, and A&A Collective, a global investment community. 

The average annual salary for analysts at Africa-focused venture capital, private equity, and impact investment firms is $21,000. Outside Africa, that salary jumps by 33% to $28,000. At more senior levels, the gap widens—investment managers or principals outside Africa earn $40,000 more than a principal in Africa. 

The African investment salary gap can be explained by the size of assets under management (AUM) by African funds, with the average firm managing around $87.5 million for private equity (PE) funds. Most venture capital (VC) funds manage only $50 million, while impact investment funds manage $58 million. This pales compared to global counterparts like Asia, where the average VC fund size is $324 million.

“This report brings much-needed transparency to compensation, strengthening the industry for both emerging and established investors,” Mark Kleyner, the co-CEO of Dream VC, told TechCabal about the report, which pulled data from 209 participants across 28 African countries.

Investment firms pay salaries and other operating costs out of fund management fees. Venture capital firms, which account for two-thirds of the firms sampled, charge a 2% annual management fee on the fund size, leaving 80% of the capital for deployment. If a VC firm raises a $25 million fund, it earns $5 million in management fees over a typical 10-year fund cycle.

With the median AUM by African investment firms at $50 million, most firms operate with a $1 million annual operating budget, directly causing the salary gap. This disparity risks triggering a brain drain, as investment professionals seek better-paying opportunities abroad, further shrinking the pool of experienced talent in Africa. 

African funds may need to align compensation more closely with global benchmarks to retain leadership and expertise, especially as the ecosystem is younger than more mature markets and needs more experienced professionals. This may be possible in coming years as Africa’s ecosystem continues growing. In 2017, fifteen firms were founded for the first time; by 2022, that number had grown to 25. 

Besides the young firms, Africa’s investment sector is also dominated by young professionals, with 73% under 34 and 42% aged 25–29, reflecting an industry that is packed with emerging talent. Entry-level roles like Analysts (19%) and Associates (24%) are prevalent, while senior positions such as Principals (6%) and Directors (4%) are fewer. This imbalance shows the need for more African fund managers to strengthen and expand the ecosystem.

Given how young the average professional is, it’s not surprising that over half of investment professionals hold bachelor’s degrees, while 40% have master’s degrees, including 15% with MBAs. Only 39% of professionals have studied abroad, highlighting the demand for local market knowledge—a competitive edge in Africa’s cross-border investment landscape.

Carry—an investor’s share of investment profits—remains elusive for most professionals in Africa’s investment sector. Only senior roles like principals and portfolio managers receive meaningful equity, with a maximum carry of 10%, though the average remains low at 0.016% for principals. This contrasts with global norms, where carry is a key retention tool. 

Data around compensation among African employers and employees remain scarce, and with the report, the research team “sought to create a benchmarking study that could support salary transparency and help fund managers understand industry norms for compensation.”. 

The data, Kleyner said, would also help firms “professionalise Africa’s investment landscape”—a necessity as global capital flows into the continent’s tech hubs like Lagos, Nairobi, and Accra. 

You can read the full report for more context on the African investment salary gap here

Continue Reading

Uncategorized

Kenyan digital lender Whitepath fined $2,000 for unlawful data use in second privacy violation

Published

on

By

Kenya’s Office of the Data Protection Commissioner (ODPC)  has fined digital lender Whitepath KES 250,000 ($2,000) for violating data privacy laws. Court records show that the regulator found that Whitepath, which operates Instarcash and Zuricash loan apps, listed an individual as a guarantor without their consent and subjected them to debt collection calls after the borrower defaulted. 

The fine—the company’s second in two years—adds to growing regulatory pressure on Kenyan digital lenders, who are scrutinized for aggressive debt collection tactics and mishandling customer data.

According to court documents seen by TechCabal, Dennis Caleb Owuor received an unexpected debt collection call from a Whitepath representative in November 2024. The caller claimed Owuor was listed as a guarantor for a defaulting borrower, despite Owuor having no prior agreement to such an arrangement. When he questioned the claim, the caller failed to provide any justification but continued to demand repayment. Despite Owuor’s instructions to stop, the calls persisted, prompting him to escalate the matter to the ODPC, alleging illegal privacy breaches and harassment.

Whitepath failed to respond to the regulator’s inquiries, but  Kenya’s Data Protection Act allows enforcement regardless. The ODPC ruled that Whitepath had no legal basis to process the complainant’s data, as listing someone as a guarantor requires explicit consent— which was never obtained. The company also violated data protection laws by failing to notify them that their data was being used.

In addition to the fine, the regulator directed Whitepath to erase the complainant’s data and provide proof of compliance. 

This is not Whitepath’s first data privacy violation. In April 2023, the ODPC fined the lender KES 5 million ($39,000) after nearly 150 complaints alleging unauthorised access to borrowers’ contact lists and sending unsolicited messages. The penalty came after Whitepath ignored an earlier enforcement notice. 

Whitepath did not immediately respond to a request for comment. 

The case highlights ongoing regulatory action against digital lenders using unethical data practices, including extracting contact details from borrowers’ phones, sharing debtor information publicly, and employing aggressive collection tactics.

While enforcement is increasing, concerns remain over whether current penalties are sufficient. A KES 250,000 ($2000) penalty may not significantly deter a firm that disregarded a KES 5 million fine in 2023. Stronger regulatory measures, including larger fines and criminal liability for repeat offenders, may be required to ensure compliance and protect consumer rights.

Continue Reading

Uncategorized

After P2P trading, hybrid finance apps are taking off in Nigeria’s crypto space

Published

on

By

As cryptocurrency adoption grows in Nigeria, founders are building hybrid finance apps to simplify access to crypto. These hybrid apps reduce the education barrier and overwhelming user experience flows common in crypto trading apps, allowing users to interact with cryptocurrency as easily as they do with fiat money on their traditional mobile banking apps.

Hybrid finance apps integrate traditional finance (TradFi) and decentralised finance (DeFi) features that allow users to buy, sell, or convert crypto to Naira without the need for an escrow or peer-to-peer (P2P) trading. Since mid-2023, startups like Taja, Palremit, Prestmit, Azasend, and Pandar have sprung up to create these hybrid solutions to enable more Nigerians to take part in the crypto sector. At least 20 such startups currently operate this hybrid finance model in Nigeria.

“I’ve only used Bybit when I had small amounts of Dogecoin and Bitcoin in my wallets,” said David Ayankoso, a non-frequent crypto user based in Lagos. “I find the process of exchanging crypto on Bybit to be complicated. The app is overloaded and not as simple as some other platforms. So instead, I buy Solana or Bitcoin elsewhere [on hybrid finance apps] and transfer it to my Phantom wallet to buy or trade random altcoins.”

Nigeria is one of the hotspots for crypto adoption globally, yet that high transaction value is only spread among a few knowledgeable people in the Web3 space. Sending and receiving crypto doesn’t quite work like fiat currencies in traditional banks. With one wrong click, funds are prone to losses, and bank accounts to freezes, making many Nigerians averse to digital assets.

The pitches of these hybrid finance startups often go like this: if you’re not familiar with the crypto P2P trading setup, use a hybrid finance app to avoid overwhelming yourself with the process of dealing with an escrow—or worse, getting scammed. Users simply open an account, gain access to a virtual account (a service hybrid finance apps provide through partnerships with payment processors), fund the account, and buy crypto directly from the app.

“Founders who build these apps see an opportunity to take advantage of a ‘grassroot movement’,” said Ayo Adewuyi, head of product at Prestmit, who claims the startup has over 700,000 users, thanks to additional features like gift card trading which attracts users from several countries. “For example, one of the reasons Patricia [one of the earliest to use this model] was an important crypto hybrid app was because people saw it as a Nigerian brand that wanted to localise crypto. Founders saw this and tapped into it.”

The clampdown on P2P trading and the strict regulatory oversight on big crypto exchanges paved a way for hybrid apps to thrive, said Adewuyi. He claimed Prestmit’s users grew significantly after large crypto exchanges deprioritised the Nigerian market.

While hybrid finance apps are not new, there is a growing focus on integrating crypto payment options into traditional finance systems. Beyond buying crypto for investment holdings, these apps let users manage digital assets like local currencies. They can pay bills, buy airtime and data, trade gift cards, send crypto directly to others through app tags, and pay for online services with crypto. Hybrid finance apps are also important to freelancers who earn in crypto, allowing them to convert to their local currency without relying on the P2P space.

Unlike building a crypto trading app, for example, operating a hybrid finance model is a much simpler setup. These startups provide three key things: the platform (proprietary technology like an app or a web-app), virtual accounts for user account management, and crypto liquidity.

Imagine walking into a mom-and-pop shop in your neighbourhood. With cash in hand—your local currency—you ask the storekeeper to sell you a crypto asset, say Bitcoin. The storekeeper collects your money, and two things could happen: either they process your order as the counterparty because they have the means, or they use a back-door service to obtain the required amount of crypto to sell to you. Either way, the hybrid app remains the counterparty to every trade. Most of these apps rely on crypto infrastructure providers to enable users to buy and sell crypto, while some outsource liquidity to over-the-counter (OTC) traders and institutions that provide bulk crypto liquidity.

“Liquidity is not manufactured out of thin air; liquidity providers, in some cases, are the P2P guys just that in this case, they go through a much more rigorous KYC process because startups want to be sure that the funds they are receiving are not illegal,” said Adewuyi.

The result of this outsourced liquidity often means that users have to play by the rules of the providers. Most liquidity providers cap the minimum amount of crypto users can buy or sell, which can be a bad experience for people buying or exchanging small amounts. For example, Luno, which can be considered a hybrid startup, allows users to offload their Bitcoin liquidity from 0.000025 BTC ($2.03), which means users cannot sell or off-ramp their coins below this amount. Some apps set the minimum crypto sell-off amount higher.

Since hybrid finance apps primarily make money from transaction fees, the costs are higher compared to trading platforms. Users get charged a percentage of their deposits on some of these platforms, and when they try to exchange, they do so at a higher, marked-up rate than the official exchange rate. In P2P trading apps, where liquidity is provided by traders who are directly responsible for their revenue, competition drives down prices.

“A lot of people are not interested in the complex part of crypto, and hybrid apps come in here. They provide the liquidity that users need at a specific rate, and if you’re fine with it, you go through with the transaction,” said Adewuyi.

Yet, hybrid finance apps pitch their tent on the value they provide—insurance from the risk factor found in trading apps—while extracting a few dollars in charges from customers. In the grand scheme of things, many of them do not operate as crypto exchanges, eliminating token listing fees as a possible revenue source.

Despite their dual nature, most so-called hybrid finance apps tilt more toward their traditional finance side than crypto, qualifying them more as fintechs than crypto startups. With this distinction, they are more bound by fintech rules than by the rules governing crypto startups in Nigeria’s evolving regulatory structure.

The broader trend has seen TradFi platforms integrate DeFi solutions into their products in attempts to find a balance. Uganda’s Eversend and Nigeria’s Grey, two traditional cross-border fintechs, have integrated stablecoin payments into their apps to appeal to Web3 freelancers who earn money in digital assets.

Hybrid finance apps are products of founders’ conviction that onboarding users into the utility side of crypto—as everyday money—is the future-forward way digital assets are developing. It also suggests that P2P, despite its faults, has no shortage of admirers who make crypto an insider affair. These apps are responses of founders for all those who feel left out.

Continue Reading

Trending